Refund & Returns Policy

We accept returns within 7 days of the delivery date, provided that:

• The item is in its original, unused condition.
• The original packaging is intact and undamaged.
• Proof of purchase (order number or receipt) is provided.

The following items are not eligible for return:

• Hair extensions, wigs, or bundles that have been installed, washed, cut, or chemically processed.
• Opened skincare, body care, or cosmetic products (for hygiene reasons).
• Sale or clearance items marked as final sale.
• Items damaged through misuse or improper care.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery via WhatsApp (+234 905 778 2627) with clear photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

To start a return:

1. Contact us on WhatsApp (+234 905 778 2627) or email us.
2. Provide your order number and reason for return.
3. Our team will review your request and provide return instructions within 24 hours.
4. Ship the item back using a trackable method at your cost (unless the return is due to our error).

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds are processed within 5–7 business days via bank transfer to the account you provide.

Original delivery charges are non-refundable unless the return is a result of our error.

We offer exchanges for a different size, colour, or length on eligible hair products, subject to stock availability. Contact us within 7 days of delivery to arrange an exchange.

For any return or refund enquiries:

Leviyah Beauty
Kubwa, Abuja, Nigeria
WhatsApp: +234 905 778 2627